WHAT IS MAC CERTIFICATION?
MAC stands for Master Automation Craftsmanship. It is a five-point evaluation process that establishes benchmarks for automated equipment manufacturers. MAC Certification takes in all aspects of the manufacturing process. MAC certification demonstrates a commitment to meeting the customer needs and expectations.
PRoject management procedures
establishing standards for craftsmanship
testing equipment
For durability, quality, efficiency and meeting engineering specifications
delivering the product on time
supporting the equipment after delivery
Continual Improvement = A Better Customer Experience
MAC Certification benchmarking is an ongoing process of continual improvement. Manufacturers who adhere to MAC Certification are evaluating their business methods to produce a better product and an ideal customer experience..
Who does the evaluation?
The evaluation process is driven by customers’ response after the manufacturing process is complete. Customers are given the opportunity to take the survey and rate their experience. This feedback is the basis for achieving the five stars of MAC Certification. However, it also forms the basis for change within a MAC Certified company. Critical feedback is used by the manufacturer to improve the customer experience.
Did you recently have a MAC Certified Company do work for you?
We would love to get your feedback.
